Area 12 Agency on Aging

About:

Area 12 Agency on Aging is Your Senior Resource Connection. We assist older adults, caregivers, and persons with disabilities, by providing and linking clients to critical services and community resources they need. Area 12 is always looking for dedicated volunteers who are seeking to help people with Medicare navigate the complex system of their healthcare coverage by empowering themselves and others.

Volunteer Needs:

• Administrative support: This role involves such work as copying, filing, data entry, and placing outbound phone calls in support of program activity. Volunteers who work in this role do not take inbound phone calls or field questions from the public. It is not considered to be a position of trust.
• Information distributor: This role involves transporting and disseminating information materials to sites and events and may include presenting prepared copy or performing scripted activities for small groups. Volunteers who work in this role engage in discussions with others about personal information or situations. It is a position of trust.
• Exhibitor: This role involves staffing information kiosks or exhibits at events such as health fairs. Volunteers who staff exhibits provide general information about the program to the public and answer basic questions. It is a position of trust.
• Presenter: This role involves giving substantive presentations to small and large groups, with the opportunity for interaction with the audience during time set aside for Q & A and discussion. It is a position of trust.
• Counselor: This role involves direct discussion with beneficiaries, caregivers, and/or family members about their individual situations and may include review of personal information such as Medicare Summary Notices, billing statements, and other related financial and health documents. It is a position of trust.
• Complex interactions specialist: This role involves in-depth, complex interactions with beneficiaries, caregivers, and/or family members who are assisting and reporting specific instances of health care fraud, errors, and abuse. Volunteers who serve in this role may act on behalf of a beneficiary to correct an error or refer suspected fraud and abuse to appropriate agencies or authorities. It is a position of trust.