The Long-Term Care Ombudsman Program advocates for residents, their quality of life, and quality of care.

As an Ombudsman, some of our responsibilities include:

• Identifying, investigating, and resolving complaints
• Educating residents, their families, and facility staff about residents’ rights, good care practices
• Long-term services and support resources
• Ensuring residents have regular and timely access to Ombudsman services
• Advocating for changes to improve residents’ quality of life and care
• Providing information to the public regarding long-term care facilities and services, residents’ rights, and legislative and policy issues
• Representing resident interests before governmental agencies
• Seeking legal, administrative, and other remedies to protect residents
• Provide services to protect the health, safety, welfare, and rights of residents
• Inform residents about the means for obtaining LTCOP services.

Tasks for Volunteers include:

• data entry
• facility visits
• advocacy
• elder abuse prevention and awareness